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Frequently Asked Questions (Before you Buy)

 
     
 

  • What is Go iLawn?
  • How does Go iLawn work?
  • How are the images so clear?
  • How old are the aerial photos?
  • Can I save and print the measurements and photos?
  • Do I need to install software?
  • What internet browser works best with the service?
  • What is your coverage area?
  • How do I get started using Go iLawn?
  • How am I charged?
  • What are some of the tools? What can I measure?
  • What is else is included?
  • What is a property information report?
  • What information is in a property report?
  • What is a neighborhood information report?
  • What information is in a neighborhood report?
  • Can multiple users access one account?
  • Does Go iLawn provide customer support?
 


What is Go iLawn?

 

Go iLawn is an online property measuring service for green industry professionals. Go iLawn combines high resolution photographs, a suite of measuring tools and property information in an easy to use application. Go iLawn allows you to achieve accurate measurements from the convenience of your office.
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How does Go iLawn work?

 

You can enter an address or find locations by common name, business name or intersection. Images of the property are returned with property boundaries (property boundaries are subject to availability). You can measure anything on the photo with a few clicks of the mouse. As you measure, Go iLawn calculates and totals all of your measurements. That means no manual calculations on your end. Measurements can be labeled, color coded, edited, copied, saved and printed.
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How are the images so clear?

 

Go iLawn uses high resolution aerial photography (taken from a plane) as well as premium satellite imagery. The aerial images taken from a plane also include N, S, E, W views of the property.
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How old are the aerial photos?

 

The age of the photos vary for each county. The aerial photos are taken per county request.
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Can I save and print the measurements and photos?

 

Yes. Measurements are formatted to an Excel spreadsheet and photos save as jpg. You can also save a "workspace" on your computer and then reload the file to modify measurements.
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Do I need to install software?

 

No. Go iLawn is a web based subscription with no software to install. Go iLawn requires a username and password and is available online 24 hours a day from any computer with internet access.
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What internet browser works best with Go iLawn?

 

Go iLawn works best with Internet Explorer 7 or higher and a high speed internet connection. Go iLawn will also work with Firefox version 3.6 or higher. Adobe Flash player 10 or higher is also needed.
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What is your coverage area?

 

The United States and Canada. The majority of the images are taken from a plane. Go iLawn only uses satellite in counties (rural areas) where aerial photography is not currently available. Click here to view the coverage areas.
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How do I get started using Go iLawn?

 

You can subscribe to Go iLawn online. Visa, MasterCard and American Express are currently accepted. There are plans to fit any company, regardless of size. Visit the Pricing & Plans page to learn more. For sales information, call 800.270.6782 or send us an e-mail to goisales@gisdynamics.com.
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How am I charged?

 

An Address Transaction results when:

* An address is searched and an image of the property appears
* A workspace file is loaded back into Go iLawn (.lwn file)
* 4 photo tiles are exceeded on an address search (a message will notify you once you exceed 4 photo tiles)

Please Note: Addresses previously searched are not stored within Go iLawn. We recommend saving the measurements and photos to your personal computer.

If you search the same address again, you will be charged another address transaction. Loading a workspace file back into Go iLawn results in an address transaction.
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What are some of the tools? What can I measure?

 

Measure Area, Linear Distance and Count Objects such as trees, shrubs and rocks. You can measure anything on the photo. Use Go iLawn to measure residential, commercial and industrial properties.
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What is else is included?

 

In addition to the overhead view, properties can be viewed from N,S,E,W. See more detail for measuring mulch beds, sidewalks, trees and height of buildings. The "neighborhood view" provides a zoomed out view of the property. Your measuring toolkit is expanded to include Height, Elevation and Slope. *These views and tools are subject to availability based on geographic location.
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What is a property information report?

 

A property report consists of information specific to the individual property. This information comes from county auditors. Reports can be saved. *Currently available only in the U.S.
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What information is in a property report?

 

Report may include: property owner, full address, county, assessors parcel number, mail carrier route, subdivision and land use identifiers, phone number, lot and building size, total assessed and taxable values.
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What is a neighborhood information report?

 

A neighborhood report consists of information specific to the neighborhood block group. This information comes from the Census Bureau. These reports are free and can be saved. *Currently available only in the U.S.
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What information is in a neighborhood report?

 

Report includes: FIPS code, averages for household size, number of owner and renter occupied homes, household income, net worth, disposable income, and value owner occupied. Average and a total spend for pets, maintenance, home improvement, and lawn is also included.
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Can multiple users access one account?

 

Yes. Each user will be given a username and password to access the Go iLawn application. The first user is free. Each additional user requires a onetime set up fee. The Trial and Unlimited License is limited to a single user.
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Does Go iLawn provide customer support?

 

Yes. Go iLawn offers support via phone, email and live chat (8 am – 5 pm EST Monday – Friday). The Go iLawn team is dedicated to educating their customers with training along with a Help Center that features how to videos and a knowledgebase of support related articles.
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