Basics

What happens if I forget my username and password?

If you do not remember your username and password, please call us or email goisupport@gisdynamics.com. If you know your username, but have forgotten your password you can go to the Sign In page and click on the Forgot Password link. Your account administrator will receive an email containing a new password. Once you sign in, you can change your password to something unique in the My Account link (located in the upper right hand corner of the screen).
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How do I purchase more address searches when I run out?

You can purchase searches, additional users and property reports in the My Account link (located in the upper right hand corner of the screen).
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How am I charged?

You are charged when:
* An address is searched and an image of the property appears.
* A workspace file (.lwn) is reloaded into Go iLawn.
* Four photo tile walks are exceeded (a message will notify you once you exceed four walks).
* Satellite tile allotment is exceeded. There is a tile counter on the satellite photos located in the center of your screen (a message will notify you once you exceed your satellite allotment).
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Can I use the service on a Mac or an iPad?

You can use Go iLawn on a Mac, but you must use Google Chrome or Mozilla Firefox for your Internet browser. Currently, you cannot use Go iLawn on an iPad because the iPad is not compatible with Adobe flash.
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Photos

How old are the aerial photos?

The age of the photos varies by county. Aerial photos are taken per county request. If you look up a property, a date timestamp will appear in the image at the bottom center of your screen.
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Why is there a black line cutting off the property that I am trying to measure?

Aerial images are clipped into tiles by our imagery provider to offer the highest resolution possible. Sometimes this causes part of a property to get cut off by the tile. If you need to access an area that is outside of the image tile you are working with, you can click in the white area on your screen that is outside of the black edge. The image tile in the direction you have clicked will then appear for you to work with. When you do this, it is considered a ‘walk’.
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How can I see the entire property in one photo?

To see a larger, zoomed out image, click on the “neighborhood view”. The neighborhood view is a photo taken from a higher altitude. Click the neighborhood button on the upper right side of the screen to access the neighborhood view. Users often have two options for the neighborhood view, a high resolution aerial option and a medium resolution satellite option.
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Why do I see a satellite photo instead of an aerial photo?

If a county is not covered with aerial photography, we provide premium satellite photos.
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Tools & Features

Why do my measurements seem off?

Your web browser (Internet Explorer, Firefox, etc.) zoom level needs to be set at 100% before you start measuring. If it is set at a higher or lower zoom level, the scale that sits under the photo and helps you obtain accurate measurements can be skewed.
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How do I move the photo as I measure?

You can use the arrow keys on your keyboard to move the image up, down, left and right.
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Why can't I locate a property?

Please use the address and ZIP code instead of address and city/state when locating your property.
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Why aren’t the property lines showing up?

While we have a database of over 150 million property boundaries available to our users, we do not have property boundaries for 100% of the United States. The availability of property boundaries varies by county. Try to use the parcel-to-parcel tool found on the toolbar (shamrock) to see if a property boundary is available for your location. Simply click the parcel-to-parcel tool and then click on the center of the property. Property boundaries are not available outside the United States.
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Saving & Printing

Why can’t I open a photo that I saved to my computer?

Please make sure that you add the correct file extension (.jpeg or .jpg) to the file name when saving the photo. If you have already saved a photo that will not open, right click on the file, select “rename” and add the .jpg file extension to the file name. This will tell your computer that this file is a photo and allow you to open it.
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Why can’t I reload the workspace file that I saved to my computer?

Please make sure that you add the correct file extension (.lwn) when you save a workspace file. Please note that you must be logged in to Go iLawn to reload a workspace file.
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Why do the photos look distorted when I print them?

Change your printer settings to print in landscape paper orientation instead of a portrait orientation. If you do not specifically select this when sending your photo to the printer, the photo will look distorted.
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